Welcome to the Donwaime FAQ page. Here, we address common questions about our brand, products, ordering process, payment, shipping, returns, and more. If you have additional queries, please don't hesitate to contact our customer support team.

General Information

What is Donwaime?

Donwaime is a premium T-shirt brand that combines luxury fashion with inspirational messages. Our mission is to inspire individuals to achieve their dreams while offering them high-quality, stylish apparel.

Where are Donwaime T-shirts made?

Our T-shirts are crafted in top-tier manufacturing facilities that adhere to ethical practices. We use the finest materials to ensure premium quality and durability.

What does "Donwaime" stand for?

Donwaime stands for "Do Not Waste Time". Our brand is dedicated to motivating people to make the most of every moment and pursue their aspirations with determination.

Products

What materials are used in Donwaime T-shirts?

We use premium quality cotton and other high-grade fabrics that ensure comfort, breathability, and longevity.

How do I choose the right size?

We provide a detailed size chart on each product page to help you find the perfect fit. For further assistance, you can contact our customer support team.

Are the designs exclusive to Donwaime?

Yes, all our designs are unique and created exclusively for Donwaime. Each T-shirt features motivational quotes and artwork to inspire our customers.

How should I care for my Donwaime T-shirt?

For the best results, we recommend washing your T-shirt inside out in cold water and tumble drying on low heat. Avoid using bleach and iron the T-shirt on low heat, if necessary.

Ordering

How do I place an order?

Browse our collection, select your preferred T-shirt, choose your size, and click “Add to Cart”. Proceed to checkout to complete your purchase.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our customer support team as soon as possible. Changes can only be made before the order is shipped.

Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them directly from our website.

Do you offer gift wrapping?

Yes, we offer premium gift wrapping options at checkout. Make your gift extra special with our elegant wrapping.

Payment

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, net banking, UPI, and Cash on Delivery (COD).

Is my payment information secure?

Yes, we use advanced encryption and security measures to protect your payment information. Your privacy and security are our top priorities.

Can I use multiple payment methods for a single order?

Currently, we only support a single payment method per order. Choose the option that best suits your needs at checkout.

Shipping

How long does shipping take?

We offer fast and reliable shipping across India. Delivery times typically range from 3-7 business days, depending on your location.

How much does shipping cost?

Shipping costs vary based on your location and the shipping method selected. Standard shipping rates are displayed at checkout.

Can I track my order?

Yes, once your order is shipped, you will receive an email with tracking information. Use this information to track your package on our website or the courier’s website.

Do you ship internationally?

Currently, we only ship within India. Stay tuned for updates as we plan to expand our shipping options in the future.

Returns and Exchanges

What is your return policy?

We offer a 7-day return policy. If you are not satisfied with your purchase, you can return the T-shirt in its original condition for a refund or exchange.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team with your order details. We will guide you through the process.

Are there any items that cannot be returned or exchanged?

Customized or personalized items cannot be returned or exchanged unless there is a manufacturing defect.

How long does it take to process a return?

Once we receive your return, we will inspect the item and process your refund or exchange within 7 business days.

Customer Support

How can I contact Donwaime customer support?

You can reach our customer support team via email at support@donwaime.com or by phone at +91-8800484959. Our support hours are Monday to Friday, 9:00 AM - 6:00 PM IST.

What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer support team. We are here to help and will do our best to resolve any problems promptly.

Account and Privacy

How do I create an account?

You can create an account by clicking the "Sign Up" button on our website and filling in the required information.

What are the benefits of creating an account?

By creating an account, you can save your address and payment details for faster checkout, track your orders, and receive updates on new arrivals and exclusive offers.

How do I reset my password?

If you have forgotten your password, click the "Forgot Password" link on the login page and follow the instructions to reset it.

How is my personal information used?

We use your personal information to process your orders, communicate with you about your purchases, and provide you with personalized shopping experiences. For more details, please refer to our Privacy Policy.

Promotions and Discounts

How can I stay updated on Donwaime news and offers?

Subscribe to our newsletter for the latest updates, exclusive offers, and inspirational content. Follow us on social media:

• Instagram: @Donwaime
• Facebook: Donwaime

Do you offer any discounts or promotions?

Yes, we frequently run promotions and offer discounts. Subscribe to our newsletter and follow us on social media to stay informed about our latest deals.

How do I apply a discount code?

Enter the discount code at checkout in the designated field and click "Apply". The discount will be reflected in your order total.

Collaboration and Wholesale

Do you offer wholesale options?

Yes, we offer wholesale options for bulk purchases. Please contact our sales team at support@donwaime.com for more information.

How can I collaborate with Donwaime?

We are always open to collaborations with influencers, brands, and organizations that align with our values. If you are interested, please contact us at support@donwaime.com.

Thank you for choosing Donwaime. We value your feedback and look forward to assisting you. If you have any further questions, please feel free to contact our customer support team.